Terms and Conditions

Refund Policy

We gladly accept returns if there is a problem with your products.
Contact us within 5 days of delivery.
Ship items back within 14 days of delivery.

We do not accept exchanges or cancellations as products are hand made to order.
Always please contact us if you have any problems with your order.

Custom or personalised orders can’t be returned or exchanged.
Because of the nature of our items, unless they arrive damaged or defective, we can’t accept returns.  If wax melts arrive damaged, due to mailing, the product is still 100% effective.

Conditions of return

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping Policy

Manufacturing time

The times needed to prepare an order for shipping varies.
Estimated shipping times are 3 to 5 business days
Custom Orders are 1 to 2 weeks.
We will always do our best to meet these shipping estimates, but can’t guarantee them.

Actual delivery time will depend on the shipping method you choose.  All parcels shall be sent by Royal Mail or DPD see their website for delivery times.

Customs and import taxes

Should you be ordering from somewhere that incurs customs or import tax then buyers are responsible for any customs and import taxes that may apply.

We are also not responsible for delays due to customs.

Data Protection

For purposes of EU and UK data protection law, we, Home Scent Home, are the data controller of your personal information, which we take very seriously.  We will never share or sell your information to any third parties, unless required to by law. If you have any questions or concerns, you may contact me us sales@homescentshop.co.uk or : on 07933933568

Refund Policy

We gladly accept returns if there is a problem with your products.
Contact us within 5 days of delivery.
Ship items back within 14 days of delivery.

We do not accept exchanges or cancellations as products are hand made to order.
Always please contact us if you have any problems with your order.

Custom or personalised orders can’t be returned or exchanged.
Because of the nature of our items, unless they arrive damaged or defective, we can’t accept returns.  If wax melts arrive damaged, due to mailing, the product is still 100% effective.

Conditions of return

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping Policy

Manufacturing time

The times needed to prepare an order for shipping varies.
Estimated shipping times are 3 to 5 business days
Custom Orders are 1 to 2 weeks.
We will always do our best to meet these shipping estimates, but can’t guarantee them.

Actual delivery time will depend on the shipping method you choose.  All parcels shall be sent by Royal Mail or DPD see their website for delivery times.

Customs and import taxes

Should you be ordering from somewhere that incurs customs or import tax then buyers are responsible for any customs and import taxes that may apply.

We are also not responsible for delays due to customs.

Data Protection

For purposes of EU and UK data protection law, we, Home Scent Home, are the data controller of your personal information, which we take very seriously.  We will never share or sell your information to any third parties, unless required to by law. If you have any questions or concerns, you may contact us.

Interested? Shop for wax melts now

100% natural soy wax melt in loads of different scents.

Free shipping for orders over £30.00
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